![]() For example, if most users call to check their account balance, then always start with “to check balance, press 1” as the first option to play.Ģ) Make it brainless for users: The sequence and structure of your IVR script matters. These should be the first options in your IVR flow. They do not belong to or represent views of the Federal Trade Commission.1) Rank your users’ needs: Analyze the existing data in the record of your customer support, for what the most frequent requests are. Opinions in comments that appear in this blog belong to the individuals who expressed them. To protect your privacy and the privacy of other people, please do not include personal information. The comments posted on this blog become part of the public domain. We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. To file a detailed report about a scam, go to.
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